Online and Return/Exchange Policies
Return / Exchanges and Cancellation Policy
If customer choose to cancel an order before it ships they will receive an online store credit. Once an order is placed it can be canceled. But, only an online store credit will be given.
Refunds WILL NOT be given under any circumstances.
We do not cover your shipping costs to return your item(s).
We gladly accept returns for online store credit only, we do not offer refunds with the exception of you being sent the incorrect item. In this event only, refunds are processed within 10 business days.
Items returned must be unworn, unwashed, unused with all security tags and labels within 10 days of receipt by you the customer.
Please follow the return instructions on the return sheet enclosed with your package and mail back within 10 days of receipt of your order.
If you have misplaced the return sheet please obtain information from the Contact Us page or email hello@shopphilthy.com.
Items can be exchanged for the same item, for another size or for another item entirely.
Please remember to identify what item you would like to exchange your item for or indicate if you would like a store credit.
All exchanges are based on stock availability.
Exchanges are shipped free of charge.
If replacement item is less expensive or lower priced a store credit will be issued. We offer no refunds without explicit exception.
Alternatively, you may return item for full credit.
If the item you choose to exchange your return for is more expensive than that of the original item, a representative will contact you via email or telephone to conduct the transaction via telephone. We will not keep any of your financial information.
Please inform us at hello@shopphilthy.com when returning an item.
Returns are processed within 5 business days. Once processed, you will receive an email confirmation and will be issued an online code.
Shipping and handling charges are non-refundable.
In-store returns are refunded in the form of store credit only.
In-person exchanges are for items purchased online are permitted if all requirements have been met.
We reserve the right to refuse a store credit if items have any sign of wear, alterations, misuse or damage.
Please contact our customer service for any questions if you are unsure.
LATE OR DAMAGED RETURNS
Your items should be sent back to the address specified o the return sheet within 10 calendar days of receipt. Late returns will be refused, not accepted and returned to the customer.
In the event that we received a return item that is soiled, worn, damaged or washed, the item will be sent back to the customer without permission and/or credit.
SHIPPING INFO
All orders are shipped Tuesday through Friday.
We ship via United States Postal Service.
PHILTHY RAGZ IS NOT RESPONSIBLE FOR LOST OR STOLEN ITEMS. PLEASE CONTACT USPS FOR ANY SHIPPING ISSUES.
- We ship to the address provided by the customer, and we are not responsible for lost or missing orders due to an incorrect shipping address provided.
- Customer is responsible for re-delivery fee.
Next day or expedited shipping requires additional payment. Please specify when placing your order.
If there is an urgent need to receive your product, I.e., special occasion, it is recommended that you order by Wednesday for items that may be needed by the weekend, however there is no guarantee. As a courtesy for customers, you may call and request that an item be urgently processed for an additional fee (expedited shipping rates). Once an order is placed, items are processed, packaged and shipped via USPS, therefore shipping rates and dates are solely at the discretion of USPS shipping mandates.
To minimize delays we recommend that you use a work address for delivery.